Shipping Policy

Last updated: 16 October 2026

1. How delivery works

AtTek doesn't keep stock in a local warehouse. When you place an order, we send it to our supplier, CJdropshipping, which packs it and ships it directly to you from its international warehouses, mostly in China. This lets us offer a wider range of accessories at lower prices, but delivery takes longer than buying from a shop with local stock.

Here's what happens after you pay:

  1. Order placed: you get a confirmation email, and we place your order with our supplier, usually within 1 to 2 business days.
  2. Packed and shipped: the supplier packs your order and hands it to the courier. This usually takes 2 to 5 business days.
  3. On its way: we email you a tracking number so you can follow your parcel.
  4. Customs and delivery: your parcel clears South African customs and is delivered to the address you gave at checkout.

2. Estimated delivery times

Delivery time depends on the product, because our products ship from our international suppliers. Each product page shows its own estimate, and your cart shows the estimate for your whole order before you pay. We'll also confirm it in your order confirmation email. These are estimates, not guarantees: customs checks, courier delays or supplier stock issues can slow things down. If we hear of a significant delay to your order, we'll let you know.

If you order several items, they may arrive in separate parcels on different days.

3. Order tracking

Once your order ships, we email you a tracking number so you can follow its progress. Tracking can take a few days to show updates after the parcel is handed to the courier, and it may not update while the parcel is between countries. If you have questions, contact us with your order number.

4. Delivery areas

We currently deliver to addresses within South Africa only. We plan to add more countries soon, and this page will be updated when we do.

5. Delivery costs

Delivery is free on all orders. The cost of shipping is included in our product prices, so the total you see in your cart is the total you pay.

6. Import duties and VAT

Because our products ship from outside South Africa, parcels are subject to customs duty and import VAT when they arrive. Our prices already include these charges, so you have nothing extra to pay at checkout or on delivery.

If a courier or the Post Office asks you to pay customs charges for an AtTek order, please contact us with your order number before you pay if you can. If you've already paid, send us a photo of the receipt within 14 days of delivery and we'll refund the amount to you.

7. Incorrect delivery address

Please double-check your delivery address at checkout. We ship to the address you provide, and can't be responsible for delays or non-delivery caused by an incorrect address. If you spot a mistake after ordering, contact us as soon as possible at admin@attek.co.za and we'll try to correct it before the order ships.

8. Lost or late parcels

If your order hasn't arrived within 35 business days of payment, or the tracking hasn't changed for more than 10 business days, contact us. We'll investigate with our supplier and send a replacement or a full refund if the parcel is lost.

9. Contact us

Questions about shipping or a specific order? Contact us at admin@attek.co.za with your order number.