Returns & Refunds Policy

Last updated: 16 October 2026

The quickest way to return something: use our returns form. Enter your order number, choose the items, tell us what's wrong and add photos. You can also email returns@attek.co.za.

1. Your right to cancel (cooling-off period)

Under Section 44 of the Electronic Communications and Transactions Act, since you bought this product online, you have the right to cancel your order without reason or penalty within 7 (seven) calendar days of receiving your goods.

To cancel under this right, email us at returns@attek.co.za within that period. We'll confirm your cancellation and refund what you paid, excluding the direct cost of returning the goods to us, within a reasonable time.

This cooling-off right doesn't apply to goods made to your specification, perishable goods, or goods that have been used in a way that goes beyond simply checking that they work as described.

2. Faulty or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, you're covered separately under the Consumer Protection Act — this is not the same as the 7-day cooling-off right above, and isn't limited to 7 days. Contact us at returns@attek.co.za with your order number and a photo of the issue, and we will, at your choice, repair, replace, or refund the item.

3. How returns work with our supplier model

AtTek ships products directly from our supplier(s) to you, rather than from our own warehouse. This affects how returns are handled in practice:

• Items under R500: we do not require you to post the item back to us or our supplier. Given the cost of international return shipping, we will process your refund or replacement once you've shown us the problem with photos or a short video.
• Items of R500 or more: we will ask you to return the item to an address we provide before we refund or replace it. For faulty or incorrect items we cover reasonable return shipping costs. For a change of mind under the cooling-off right, you cover the return shipping.

4. Refund method and timing

Approved refunds are paid back to the original payment method used at checkout (through PayFast or Ozow), within 5–10 business days of us confirming the refund.

5. Exchanges

If you'd like a different size, colour, or product instead of a refund, contact us at returns@attek.co.za and we'll do our best to arrange it, stock permitting.

6. Contact us

Questions about a return or refund? Contact us at returns@attek.co.za with your order number.